Q When do I have to pay for a Sicily tour booking?

You can book a tour as many weeks or months in advance, however we will not charge your credit card until 14 days prior to the tour date.

You will receive the tour voucher/ticket by email as soon as we have charged your credit card.

Q Do you charge a credit card or booking fee?

If you book online there are no additional charges at all.

If you book a tour locally you may incur a booking fee plus if you are unable to print a copy of the tour voucher which is required to join a tour, a charge to deliver a printed copy may also be charged.

Q Is my Sicily booking immediately confirmed when I book?

Yes.

If you book a tour more than 14 days before the tour date you will receive a tour confirmation booking. You will then receive a tour voucher/ticket after we have charged your credit card 14 days before the tour date.

If you book a tour 14 days or less before the tour date you will receive both the Tour Confirmation Booking and Tour Voucher at the same time.

Q What details do you require to book a Sicily tour?

When booking a Sicily tour you will need your passport or ID information to complete your booking.

We require the following information for each passengers:
Full Name (as it appears in passport/ID)
Date of Birth
Nationality
Passport or ID number

ID or Passport details for all nationals that come from a country within the Schengen zone. For all other nationals a passport number must be provided.

Please note that your passport/ID details will be printed on your tour tickets and therefore information that you provide must be accurate.

Q Do I need an entry VISA to visit Sicily?

If you have applied to enter Malta with a VISA this is normally adequate to cover a visit to Sicily which is part of Italy and therefore a Schengen listed country.

If you have a restricted entry VISA for Malta, you should contact the issuing office.

It is the responsibility of you the passengers to check if your VISA is suitable to travel to Sicily.

Q Is a pick up and drop off included?

Transport to/from port is optional.

You can make your own way to the port in Marsa (limits of Valletta). If you decide to make your own way details of how to get there will be provided on your tour voucher.

If you prefer to pre book your pick up/drop off you can do this by selecting this option when booking. Pick up time will be printed on your tour voucher.

Q What time does the Catamaran depart and return?

The Catamaran departs Valletta port at 0645hrs/0700hrs and returns at 2300hrs during April to mid-October.

The winter schedule during mid-October and March departs at the same time but returns earlier, between 2030hrs and 2130hrs.

Q How long is the crossing between Malta and Sicily by Catamaran?

The schedule duration is 90 minutes from port to port.

Q What facilities are on the Catamaran?

Restrooms, duty free shop, small boutique and a fully stocked cafeteria/bar serving hot and cold snacks, tea, coffee and hot beverages, all types of soft drinks, mineral water, beers, wines and lots of other items.

Q Does a guide accompany us during the Sicily tour?

Yes.

On arrival in Sicily you will be directed to the tour coach and greeted by the local guide. The guide will provide en route commentary and will remain with you for the full tour duration

Q What is included in the price of the tour?

Our online price includes:
Malta/Sicily/Malta catamaran fare
Port/Travel tax
Tour by luxury coach in Sicily
Services of a local guide in Sicily

Optional transfer from your hotel/accommodation to the port (and return)

Some tours also include lunch. For details, check the Tour Details page for each tour.

We advertise the full all inclusive price which is inclusive of the tour ticket, return catamaran fare, port and travel tax, Sicily guide etc... Be aware of booking sites that do not include all of these services.

The operator may need to add a FUEL supplement from time to time, however this very rare. If this happens after you have booked and paid for a tour we will contact you and advise you of the supplement charge. You will have the option to pay it or cancel and receive a full refund.

Q Are you a licensed agency?

Sheridan Leisure Ltd is licensed by the Malta Tourism Authorities to operate incoming travel services, local tours and to act booking agents for other tour operators.

Our operators license number is TRA/M50 and this is clearly displayed on the website.

Q What if I have to cancel a Sicily tour?

You can cancel a tour up to 15 days before the tour date and you will not incur any charges at all.

If you have to cancel the tour for any of the following reasons we will do our utmost to refund/part refund provided that we are advanced at least 72 hours in advance
a) Unable to arrive in Malta due cancellation of flights/cruise caused by extreme adverse weather conditions.
b) You are hospitalised prior to your departure. Proof of hospitalisation must be provided on request.

If you cancel the tour for any other reason, the following cancellation fees will apply:
If cancelled between 14 days and 7 days prior to the tour date, a 30% charge applies
If cancelled between 6 days and 4 days prior to the tour date, a 45% charge applies
If cancelled between 3 days and the day of the tour you are not entitled to any type of refund

Q What if the tour operator/supplier cancels a tour?

If the tour is cancelled by the tour operator, this may include adverse weather, operational and technical reasons or any other reasons which forces the tour operator/supplier to cancel you will have the following options:

a) Transfer the tour to an alternative date if available, or
b) Receive a full refund

You will have the final decision.

Q Do I have to book in advance?

There is no 'Yes' or 'No' answer to this question. When you pre book you will be selecting the tour and the date that you would like to do a specific tour.

If you wait until you arrive in Malta to book locally, there is no guarantee that the tour you want to do will be available on the day that you want to do it.

Q Are the Sicily tours guaranteed to operate?

During summer (April to mid-October) the Pozzallo, Mount Etna & Taormina Tour is guaranteed to operate.
During winter (mid-October to March) the Pozzallo, Mount Etna & Modica Tour is guaranteed to operate.

All other Sicily tours are subject to a minimum number of passengers per tour.

Q What if I want to change the date or add more people?

This is possible, however changes are subject to availability.

Q Can I book a Sicily tour from my hotel?

You may be able to book some tours from your hotel, however there is no guarantee that you can book the tours featured on our website.

Hotel staff normally demand high commission payments and therefore we do not have booking arrangements with many hotels. We prefer to keep our prices reasonable and therefore encourage you to book directly online to save on unecessary additional expense.

If you have a question which is not included above do not hesitate contact us.